Yes, we ship worldwide, and the best part? Shipping is completely free. No hidden fees, no surprises. We’ve partnered with trusted suppliers to ensure your order is delivered safely, wherever you are.

Orders are usually delivered within 7 to 15 business days, depending on your location. We work with reliable international suppliers, and you’ll receive a tracking number as soon as your order is shipped, so you can follow it every step of the way.

Return Policy – 14 Days

We accept returns only in the following cases:

• The product is damaged upon arrival

• The item is defective or significantly different from the description

To request a return, you must contact us within 14 days of delivery, providing photo or video evidence of the issue.

To qualify for a return:

• The item must be unused, in original condition, and with original packaging

• Returns must be pre-approved by our support team

• Items returned without prior approval will not be accepted or refunded

⚠️ Please note: We do not accept returns for:

• Change of mind

• Incorrect size ordered (unless we sent the wrong size)

• Minor differences due to screen display or lighting

Return shipping costs are the responsibility of the buyer unless the return is due to our error.

We're happy to help in case of any genuine issue — please contact us before initiating a return.

Contact Us

Got a question? Need help with your order? Just want to say hi?

We’re here for you.

Whether it’s a technical issue, a shipping question, or you just want to know more about our speakers — don’t hesitate to reach out. Our support team is friendly, fast, and ready to help.

Email us: contact@bassmatikstore.com

Business hours: Monday to Friday, 9 AM – 6 PM (GMT)

We aim to respond to all messages within 24 hours.

Thanks for choosing Bassmatik — where great sound meets great service.